Terms and Conditions

CloudAfrica is in the ISP hosting business. Any person utilizing CloudAfrica's services, whether paid for or free, is considered a client ("The Client"). By using CloudAfrica's services The Client is bound by these terms of service ("Terms"). CloudAfrica's services may only be used in compliance with these Terms.

TABLE OF CONTENTS

• Delivery Policy
• Export Restriction
• Return and Refunds Policy
• Customer Privacy Policy
• Payment Options Accepted
• Credit Card Acquiring and Security
• Customer Details Separate from Card Details
• Merchant Outlet Country and Transaction currency
• Country of Domicile 
• Variation 
• Company Information
• CloudAfrica Contact Details
• Terms and Conditions
• Responsibility

Delivery Policy

Subject to availability and receipt of payment, requests will be processed as soon as possible and confirmed by way of an email.

Return and Refunds Policy

The provision of goods and services by CloudAfrica is subject to availability. In cases of unavailability, CloudAfrica will inform you before the purchase takes place and stop the transaction from proceeding. In the case of a dispute aboutservice levels, please contact [email protected] to request a pro-rata refund.

Customer Privacy Policy

CloudAfrica shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded here.

All intellectual property, content or anything else stored on or through the CloudAfrica services will remain the property of The Client. CloudAfrica will have no access to The Client's content.

Payment Options Accepted

Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the CloudAfrica bank account, the details of which will be provided on request.

Credit Card Acquiring and Security

Credit card transactions will be acquired for CloudAfrica via Peach Payments who are the approved payment gateway for Standard Bank of South Africa. Peach Payments uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to https://www.peachpayments.com/ to view their security certificate and security policy.

Customer Details Separate from Card Details

Customer details will be stored by CloudAfrica separately from card details which are entered by The Client on CloudAfrica's secure site.

Merchant Outlet Country and Transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Country of Domicile 

This website is governed by the laws of South Africa and CloudAfrica chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, PO Box 70256, Bryanston, 2191.

Variation 

CloudAfrica may, in its sole discretion, change this agreement or any part thereof at any time without notice. By continuing to use or access CloudAfrica The Client agrees to be bound by the most current Terms.

Company Information

This website is run by CloudAfrica Hosting (PTY) Ltd based in South Africa trading as CloudAfrica and with registration number 2011/146332/07.

CloudAfrica Contact Details

Support E-Mail: [email protected]

Contact Number: 087 250 2222

Terms and Conditions

CloudAfrica is in the ISP hosting business. Any person utilizing CloudAfrica's services, whether paid for or free, is considered a client ("The Client"). By using CloudAfrica's services The Client is bound by these terms of service ("Terms"). CloudAfrica's services may only be used in compliance with these Terms.

Responsibility

CloudAfrica takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution, and delivery of goods.

The Client is responsible for all content and services that it offers through the CloudAfrica system and will be held liable for any illegal activities if they should take place. The Client is also held responsible for the maintenance of their cloud servers and CloudAfrica will not be held liable for any loss or corruption of data, or for any expenses associated with that loss. The Client is also responsible for their own account security and agrees to not disclose their passwords or private keys to any third-party. The Client will be held responsible for any activity within their account whether that activity is authorized or not. If The Client becomes aware of any unauthorized activity on their account, ir is their responsibility to notify CloudAfrica immediately.

POPI Privacy Rights (Protection of Personal information)

Under the POPI Act, South African consumers have the right to:

Having their personal information processed both lawfully; and in a reasonable manner that does not infringe their privacy. 

Personal information is only processed by Own Your Banking if, given the purpose for which it is processed, is adequate, relevant and not excessive.

To adhere to this legislative requirement, Own Your banking has put the following measures in place;

1. We process personal information in a reasonable manner that does not infringe the privacy of our Consumers or Site Users.
2. We retain personal information where reasonably required for our activities.
3. We will take reasonably practicable steps to ensure that personal information is complete, accurate, not misleading and updated.
4. We take appropriate and reasonable measures to secure personal information stored on our systems.
5. Where possible, our Consumers and site Users are notified when any personal information is updated.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.