SLA: Service Level Agreement

Modified on Thu, 26 Jan 2023 at 04:45 PM

Of course we do understand that each issue is critical to you. While we have agents standing by to help, we deal with issues based on its severity level, and how large the impact is to our entire customer base.  

The diagram below intends to give you an idea of the time it will take to provide feedback / resolve your issue.

For more information, also refer to the escalation matrix below, and > SLA Policy.

Refer to the > contact us page for our Contact info.

Noticed a discrepancy or a bug? > Let Us Know!

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