Certificate Error occurred

Modified on Thu, 22 Dec 2022 at 07:22 AM


After the Backup Schedule has run, the reply email confirms that it is complete, but contains an error: 'A Certificate error has occurred'. What does this mean, and what should you do next?


Check that your Backup Plan is set to File Backup and that the SSL certificate option is selected:

1. Open the Software on your local machine.

2. In the Top Left-hand corner - click on the drop-down arrow

3. Select CloudSafe Account

4. Make sure that the Product Edition selected is set to 'File Backup'

5. Click on Advanced settings

6. The Listed Destination should be CloudSafe-CloudAfrica-S3

a) The Prefix listed should be the computer name of the machine you are using this form.

b) And lastly, the SSL option should be selected. 

7. Click on OK.

8. Try to run the backup again.

If the problem still persists, please go to C:\ProgramData\Online Backup\ and delete CertificateExceptions and service config files. 

Try to run the backup again.

If this still does not work, then the last resort is to check network security settings.

Make sure that there is no antivirus/firewall software on the machine or its network environment preventing connections to/for TCP ports: 80, 443

Noticed a discrepancy or a bug? > Let Us Know!

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